Introduction

Welcome to SH WECHANCE CO.LTD. We operate https://micglass.com, offering retail, wholesale, and custom manufacturing services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or make purchases.

We respect your privacy and are committed to protecting it. Please read this policy carefully. By accessing or using the Site, you agree to this Privacy Policy.

1. Information We Collect

A. Personal Information

We collect personal information you voluntarily provide:

All Customers:

• Contact Information: Name, email address, phone number, shipping/billing address

• Account Credentials: Username, password

• Payment Information: Credit/debit card details, billing address (processed securely via payment processors)

• Communications: Customer service inquiries, feedback, reviews

Wholesale Customers (Additional):

• Business Information: Company name, business registration number, tax ID, resale certificate

• Business Contact: Business address, business phone number

• Trade References: Credit history or references (if applying for credit terms)

Custom Order Customers (Additional):

• Design Specifications: Uploaded images, logos, design files, custom measurements

• Production Details: Material preferences, special instructions

• Communication History: Emails, chat logs discussing custom requirements

B. Automatically Collected Information

• Device Information: IP address, browser type, device type, operating system

• Usage Data: Pages visited, time spent, links clicked, search queries

• Cookies & Tracking Technologies: See Section 5 for details

• Location Data: General location (derived from IP address)

C. Information from Third Parties

• Social Media Platforms: If you connect through social media

• Payment Processors: Confirmation of payment completion

• Business Verification Services: For wholesale account validation

• Analytics Providers: Google Analytics, etc.

2. How We Use Your Information

3. How We Share Your Information

We may share information with:

A. Service Providers:

• Payment processors (Stripe, PayPal)

• Shipping carriers (UPS, FedEx, DHL)

• Web hosting and IT service providers

• Email marketing platforms

• Customer support software

B. Third Parties for Business Purposes:

• Manufacturers/production partners (for custom orders – only necessary specifications)

• Drop-shipping partners (if applicable)

• Professional advisors (accountants, lawyers)

C. Legal Requirements:

• When required by law, subpoena, or legal process

• To protect our rights, property, or safety

• During business transfers (merger, acquisition)

D. With Your Consent:

• When you explicitly authorize disclosure

Special Note for Custom Orders: Design files and specifications may be shared with our production partners solely for order fulfillment. We require these partners to maintain confidentiality.

4. Data Retention

We retain your information only as long as necessary:

• Order Information: 7 years (for tax and business records)

• Account Information: While account is active + 2 years after last activity

• Marketing Data: Until consent is withdrawn

• Custom Design Files: Permanently archived for re-order capability (unless deletion requested)

• Wholesale Business Information: As long as account is active + 5 years

5. Cookies and Tracking Technologies

Types of Cookies Used:

Essential Cookies: Required for site functionality (shopping cart, login)
Performance Cookies: Analytics to improve site performance
Functional Cookies: Remember preferences (language, currency)
Targeting/Advertising Cookies: For personalized ads (with consent)

Third-Party Services:

• Google Analytics (anonymized data)

• Advertising networks

• Live chat services

Your Cookie Choices:

Manage preferences through our Cookie Banner or browser settings.

6. International Data Transfers

If you are located outside China:

• Data may be transferred to and processed in China

• For EU/UK residents: We use Standard Contractual Clauses or other approved mechanisms

• For custom orders: Design files may be transferred to production facilities in other countries with adequate safeguards

7. Your Rights and Choices

Depending on your location, you may have the following rights:

A. Access & Portability: Request a copy of your data
B. Correction: Update inaccurate information
C. Deletion: Request deletion of personal data (subject to legal requirements)
D. Restriction: Limit how we use your data
E. Objection: Object to certain processing
F. Withdraw Consent: For marketing communications
G. Opt-Out of Sales/Sharing: If applicable under CCPA/CPRA

Special Considerations:

• Custom design files: Deletion may affect ability to re-order

• Wholesale accounts: Business information required for ongoing relationship

• Order information: Required for warranty, tax, and legal compliance

To exercise your rights, contact us at sales@micglass.com.

8. Security Measures

We implement appropriate technical and organizational security measures:

• SSL/TLS encryption for data transmission

• Secure payment processing (PCI DSS compliant)

• Restricted access to personal information

• Regular security assessments

• Employee privacy training

• Secure file storage for custom designs

9. Children’s Privacy

Our Site is not intended for children under:

• 16 years old (or applicable age in your jurisdiction)

• 13 years old (for US compliance)

We do not knowingly collect information from children. If we become aware of such collection, we will delete it.

10. Special Sections

For Wholesale Customers:

• Business contact information is processed for B2B relationship management

• Credit information may be obtained from third-party verification services

• Business emails may receive product updates and trade information (opt-out available)

For Custom Order Customers:

• Design files are stored securely and used only for order production

• You retain intellectual property rights to your designs (as per Terms & Conditions)

• We maintain archives for potential re-orders unless you request deletion

Payment Information:

• We do not store full credit card numbers

• Payment processing is handled by PCI-compliant third parties

• Tokenization is used for recurring payments (if applicable)

11. Changes to This Policy

We may update this Privacy Policy periodically. The “Last Updated” date will be revised. Material changes will be notified via:

• Website notice

• Email (for account holders)

12. Contact Information

For privacy-related inquiries:

• Email: sales@micglass.com

For EU/UK residents: You may lodge a complaint with your local supervisory authority.

13. Region-Specific Disclosures

For California Residents (CCPA/CPRA):

• Categories of personal information collected (see Section 1)

• Purposes of collection (see Section 2)

• Right to opt-out of sale/sharing

• Right to limit use of sensitive personal information

• Non-discrimination policy

For EU/UK Residents (GDPR/UK GDPR):

• Lawful bases for processing (see Section 2 table)

• Right to lodge complaint with supervisory authority

• International transfer safeguards

For Other Jurisdictions:

Please contact us for jurisdiction-specific information.