Online orders mainly support PayPal and credit cards (Visa, MasterCard, American Express). Real time payment confirmation makes order processing faster.

Yes, absolutely safe. We use SSL encryption technology to protect all your data transmission and do not store your complete credit card information. All online payments are processed through compliant and well-known third-party payment gateways.

After successful payment, if the order has not yet entered the “packaged and shipped” status, you can try to cancel it in “My Orders”. Once processing begins, we cannot guarantee successful cancellation. If you need to modify the address or product, please contact customer service immediately.

Due to the exclusive pricing and contracts involved in wholesale and customization, we use payment methods such as T/T bank transfer or PayPal statement. The process is as follows:

• After both parties confirm the product details, price, and delivery time, we will send you a formal quotation (Proforma Invoice, PI) via email.
• You confirm that the PI content is correct. Please make a bank transfer (telegraphic transfer/TT) based on the company’s bank account information on the PI. Or request us to send the PayPal bill via email.
• After payment, please send the payment voucher to your account manager via email.
• After confirming the payment, we will officially arrange production.

• For small amount orders, we only accept 100% prepayment.
• For large customized product orders (over $5000), we usually require a deposit of 50% of the total order amount to start production, with the final payment to be made before shipment. The specific proportion will be specified in the contract based on the order amount and cooperation situation.

For customers with large amounts or long-term cooperation, we can negotiate installment payment plans (e.g. 30% deposit, 40% mid-term production, 30% before shipment). This needs to be clearly stipulated in the sales contract.

For long-term cooperation or customers with large single amounts, we offer more competitive wholesale discounts, but this is usually reflected in the quotation stage rather than the payment process. Please consult your sales representative for specific details.

• Retail: Please check the card information, balance, and network settings. If the problem persists, please take a screenshot to save the error message and contact us.
• Wholesale: Please contact your dedicated sales representative or send our official email address, and we will assist you in completing the payment.

• Retail: After successful payment, the page will redirect to the “Thank You for Ordering” page, and you will immediately receive an order confirmation email.
• Wholesale: After you make the remittance, please make sure to send the payment voucher to our sales team. We will send you a receipt confirmation notification via email within 1-3 working days (depending on the bank’s arrival time).

• Retail: Chinese Mainland is settled in RMB. Other regions must use USD.
• Wholesale: The default settlement is in US dollars (USD), and the specific currency will be clearly stated in the quotation (PI). Simultaneously supports Australian dollar, Canadian dollar, Swiss franc, Danish krone, Euro, British pound, Hong Kong dollar, Japanese yen, Norwegian krone, New Zealand dollar, and Singapore dollar.

We cooperate with multiple high-quality logistics companies (FedEx, DHL, UPS, and EMS) to ensure the safe and fast delivery of your goods. The specific options and shipping fees will be calculated in real-time based on your address and product weight/volume at checkout. For wholesale and customized orders, our sales staff will calculate the lucky fee for you when quoting.

• All retail orders typically take 3-5 business days to process. Because it involves inspection and logistics packaging.
• For wholesale and customized orders, we will provide you with an estimated processing time based on the status of the order. Usually takes 7 to 10 working days.

The following is the estimated delivery time (calculated from the date of package shipment), and the actual time may be affected by factors such as weather and traffic:

• Major cities in Chinese Mainland: 3-5 working days
• Other regions in Chinese Mainland: 5-7 working days

Note: The specific delivery time can be checked on the logistics company’s official website using the waybill number.

After the order is shipped, you will receive a shipping notification email containing the logistics tracking number and query link. You can also check the logistics status in real-time on the “My Orders” page.

The logistics of wholesale and customized orders is part of personalized customization services. After the contract is signed, we will provide the best logistics solution (such as express delivery, sea freight or air freight) and quotation based on the volume, weight, delivery time and your location of the goods. After your confirmation, we will proceed with the execution.
We provide commonly used international trade terms such as FOB (Free On Board) and CIF (Cost, Insurance, and Freight), and assist in handling customs clearance documents.

Of course. If you have a long-term logistics partner, we can arrange to deliver the goods to your designated domestic warehouse or freight forwarder. The relevant arrangements and expenses need to be clearly stated in the contract in advance.

What logistics documents will be provided for wholesale orders?
We will provide complete commercial logistics documents, including but not limited to:

• Packing List
• Commercial Invoice
• Bill of lading (sea freight) or waybill (air/land freight)
• According to the required certificate of origin, etc

These documents are crucial for your customs clearance and receipt, and we will send copies in advance via email.

• Retail: If the order has not been shipped, please contact us immediately for modification. If the shipment has already been made, please contact us as soon as possible. We will do our best to assist in intercepting or changing the address, but there may be additional costs and we cannot guarantee success.
• Wholesale: Please notify your sales service immediately. Due to the large volume of goods and complex logistics, changing the address may result in high costs and delays. Please be sure to carefully verify the address information before shipping.

• Retail: Please inspect the goods on the spot when signing for them. If any problems are found, please take photos and refuse to accept. If it has been signed for, please contact us promptly and provide photos. We will quickly process the reissue or refund for you.
• Wholesale: Please conduct an inspection within the agreed inspection period (such as 3 working days) after the goods arrive, and immediately send clear photos, videos, and text descriptions of the damaged/missing products to your sales team. We will initiate the claim or replenishment process according to the terms of the contract.

We provide sample services for potential wholesale customers. The sample cost and shipping fee need to be borne by the customer, usually sent by express delivery with cash on delivery. Please discuss with the sales representative specifically.

For orders weighing over 30 kilograms, please contact us for better discounted prices.

• We support returns before shipment.
• For quality issues, we support unconditional returns and refunds.

You can contact us directly sales@micglass.com We will proactively contact you and arrange for logistics to pick up the package at your doorstep.

• We will refund the PayPal payment through PayPal. The payment orders on the retail site will be refunded through the original payment method. We will discuss specific refund methods for other payment methods.
• The refund process usually takes 3-5 working days.

• Product quality issues/wrong shipment: We will bear the round-trip shipping cost.
• No reason for return: The customer shall bear the return shipping cost. The original shipping fee we send out (if paid) is non refundable.
• Partial refund: If a partial refund is generated due to a return, the original shipping fee will not be refunded.

Of course. If you need to exchange the product (such as changing specifications or types), please follow the above process to process the return first, and then place a new order to purchase the required item to ensure that you receive the new product as soon as possible. For exchanges that are indeed quality issues, we will bear the related shipping costs.

In principle, all customized products and products produced according to customer specifications are not accepted for unconditional returns or refunds.
For wholesale orders of a very small number of standard products, if we need to return the goods due to our responsibility (such as serious quality defects, non conformity of goods), it must be raised within the inspection period stipulated in the contract (e.g. within 3 working days after arrival) and confirmed in writing by us. We have the right to refuse to accept goods returned without consent, and all costs and risks shall be borne by the customer.

We have a strict quality inspection process in place. If you believe there is a quality issue, please immediately:

• Stop selling or processing this batch of products.
• Contact your sales representative via email and provide clear evidence (multi angle photos, videos, detailed descriptions).
• Both parties will negotiate a solution based on the terms of the contract, which may include replenishment, exchange, discount treatment, or partial refund according to the defect ratio. The plan needs to be confirmed.

• Before production starts: If the customer cancels, the incurred design, sampling, and other fees will not be refunded.
• After production starts: The deposit (usually 50%) will not be refunded to compensate for the loss of materials, labor, and production capacity that we have invested. The customer shall bear all incurred costs.
• After production is completed: No form of cancellation or refund is accepted. The customer is obligated to pay the full balance and receive the goods.

Any refund (applicable only to compensation or resolution confirmed in writing by both parties) will be returned to the original payment line. The refund will be completed within 5-7 working days after the solution is confirmed.

All samples (whether charged or not) are non returnable. The sample fee aims to cover the production and shipping costs.

• Retail customers: Log in to your official website account and view the real-time status (pending payment, shipped, etc.) and logistics information of all orders on the “My Orders” page.
• Wholesale/custom customers: You can directly contact your sales team to inquire about order scheduling, production, and shipping progress.

The detailed materials, dimensions, and maintenance instructions of all retail products have been marked on the product details page. For wholesale products, we will provide detailed technical specifications and data sheets during the quotation stage. If you have any questions, please feel free to consult.

• Retail: We currently do not provide free retail samples.
• Wholesale/Customization: We are more than happy to provide samples for potential wholesale partners. Standard samples usually require payment (which can be deducted from subsequent order payments), and the shipping cost is borne by the customer. Please contact our sales team directly for sample application.

We welcome partners with channel resources and strength. Please contact us directly sales@micglass.com Please submit your company’s basic information or send an email directly to the cooperative email address. Our channel manager will contact you within 3 working days.

Yes, customized production is our core advantage. We can provide OEM production or deep customized development according to your needs. Please contact us via email on our official website and provide preliminary requirements. We will arrange for a dedicated person to liaise with you.